Frequently asked questions

If you have a question or concern that is not answered below, please contact us for more information.

Q: Where are in-person services offered?

Our home base is Northwest of Phoenix, Arizona. For in-person services, we come to you; either your home or a communal space that is convenient for you. We also travel out of state as our time and dog sitter allows.
Q: Does my consultation include follow-up care and check-ins?

A: Yes, your consultation includes a follow-up conversation to discuss if our services are the right fit for you. This is included in the initial consultation fee. Should you choose to continue working with our team, we will schedule routine follow-ups to monitor your health, adjust your personalized wellness plan as needed, and provide ongoing support to help you achieve your goals.
Q: Do you have experience with keto, vegan, vegetarian, or diabetic diets?

A: Yes, we have extensive experience with various dietary plans and are well-versed in the unique needs and benefits of each of these dietary approaches. We understand that each individual has different health goals and needs, and we tailor our dietary recommendations to align with your specific health conditions and lifestyle. Whether you are managing a medical condition such as diabetes or kidney disease, or looking to embrace a particular lifestyle change, we provide evidence-based guidance to help you achieve optimal health and well-being. Our holistic approach ensures that dietary advice is integrated with other wellness practices, empowering you to lead a balanced and enriched life.
Q: Are all services offered virtually or do some require me to be seen in-person?

Most of our services can be done virtually, with the exception of a few: - In-person visits to health care facilities such as hospitals, long-term care centers, or medical offices. - Business or corporate consultations where a feel for the environment is necessary.
Q: Do you offer services related to pregnancy or post-partum care?

We do not offer these services at this time.
Q: How do you ensure patient confidentiality?

A: Patient confidentiality is of the utmost importance. We adhere to stringent privacy policies and follow all applicable regulations as outlined by HIPAA. Our staff is thoroughly trained in confidentiality practices and we utilize secure, state-of-the-art technology to safeguard electronic records. Additionally, we limit access to your information strictly to authorized personnel of your choosing. From the moment you walk through our doors, we are committed to maintaining your privacy and ensuring your trust.
Q: Do you offer services on weekends?

A: Yes, we do! Our weekend hours are limited, but we can make arrangements depending on your needs.
Q: If I am recommended a plan that does not work for me or yield the desired results, can I get my money back?

A: We understand that wellness is a personal journey, and not every plan may fit perfectly for everyone. If you find that a recommended plan does not work for you, please contact our customer service team within 30 days of the plan's commencement. We will work closely with you to find a more suitable plan to honor our committment to your well-being and satisfaction.